1. Who We Are
Core Locksmith operates the website corelocksmith.co.uk. We are a free matching service that connects people who need a locksmith with independent, insured local locksmiths covering Nottingham and the surrounding areas. We are not a firm of locksmiths and do not carry out the work ourselves.
Data Controller: Core Locksmith
Email: [email protected]
Website: https://corelocksmith.co.uk
If you have any questions about how we handle your personal data, please contact us at the email address above.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Contact details — your name and mobile/telephone number when you submit a callback request via our website form. If you contact us by email, we will also hold your email address.
- Location information — your postcode, so we can confirm we cover your area and match you with an appropriate locksmith.
- Enquiry details — the service you need, how urgent it is, and any message you provide about the work required.
- Technical data — your IP address, browser type, device type, pages visited, and session duration, collected automatically via Google Analytics.
We do not collect sensitive personal data (such as financial information or payment details) through this website.
3. How We Collect Your Data
- Directly from you — when you complete and submit our enquiry or contact form.
- Automatically — via cookies and similar tracking technologies when you browse our website (see our Cookie Policy for full details).
4. Why We Use Your Data (Legal Basis)
| Purpose | Data Used | Legal Basis |
|---|---|---|
| To respond to your enquiry and arrange locksmith services | Name, contact details, location, enquiry details | Legitimate interests / Performance of a contract |
| To pass your enquiry to an approved locksmith to carry out the work | Name, contact details, location, enquiry details | Legitimate interests / Performance of a contract |
| To improve our website and understand how visitors use it | Technical/analytics data | Consent (via cookie banner) |
| To comply with legal obligations | All data held | Legal obligation |
5. How We Share Your Data
We will only share your personal data in the following circumstances:
- Independent local locksmiths — when you submit an enquiry, we pass your name, contact number, postcode, service type, urgency, and job details to an independent local locksmith so they can contact you, attend, and provide a quote. Once your details have been passed on, that locksmith is an independent business responsible for the work and will act as a separate data controller for the information they hold about you. We do not sell your data to third parties or share it with unknown subcontractors.
- Google LLC — we use Google Analytics, which processes anonymised browsing data. Google may transfer this data outside the UK/EEA. For more information, see Google's Privacy Policy.
- Legal requirements — we may disclose your data if required to do so by law or in response to valid requests from public authorities.
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
6. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Enquiry and contact form data | Up to 12 months from the date of enquiry, or until the job is completed and any follow-up period has elapsed |
| Google Analytics data | 26 months (Google's default retention period) |
After these periods, your data will be securely deleted.
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct inaccurate or incomplete data.
- Right to erasure — you can ask us to delete your personal data in certain circumstances.
- Right to restrict processing — you can ask us to limit how we use your data.
- Right to object — you can object to our processing of your data where we rely on legitimate interests.
- Right to data portability — you can request your data in a structured, machine-readable format.
- Right to withdraw consent — where we rely on consent (e.g. analytics cookies), you can withdraw it at any time via our cookie banner or by adjusting your browser settings.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
8. Cookies
We use cookies to help our website function and to understand how it is used. Please see our full Cookie Policy for details, including how to manage your preferences.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data submitted via our contact form is transmitted over an encrypted (HTTPS) connection.
10. Transfers Outside the UK
The enquiry data you submit through our website is stored and processed within the UK/EEA and is not routinely transferred outside the UK.
The one exception is our use of Google Analytics (only if you accept analytics cookies). Google may process anonymised browsing data on servers located outside the UK/EEA. Where this happens, Google applies safeguards such as Standard Contractual Clauses to protect your data. See Google's Privacy Policy for more information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
For any questions, concerns, or to exercise your data rights, please contact:
Core Locksmith
Email: [email protected]
Website: https://corelocksmith.co.uk