Core Locksmith is a matching and referral service. We connect you with an independent local locksmith, but we do not carry out the work ourselves. This page explains how guarantees and warranties work.
1. Who Provides the Guarantee
Any workmanship guarantee is provided by the individual locksmith who carries out your job, not by Core Locksmith. Guarantee terms can vary from one locksmith to another, so please ask the locksmith directly about their guarantee before any work begins, so you know exactly what is covered.
2. Parts and Products
Locks and other products supplied are covered by the manufacturer’s warranty that applies to that product. The locksmith who supplies and fits the part can explain the warranty that applies and help you make a claim with the manufacturer where applicable.
3. How to Raise a Guarantee Issue
If you have a problem with the workmanship or a part supplied, please contact the locksmith who carried out your job in the first instance, as they are responsible for the work and any guarantee on it.
If you are unable to reach the locksmith, or you are not satisfied with how your issue is handled, you can contact Core Locksmith and we will do what we reasonably can to help put you back in touch with them. See our Complaints Procedure for more information.
4. Your Statutory Rights
Any guarantee offered by a locksmith is in addition to, and does not affect, your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. These rights are against the locksmith who carries out the work and supplies the goods.
5. Contact
For any questions about how our service works, please contact:
Core Locksmith
Phone: 0115 772 0605
Email: [email protected]